Customer Service

If you are not completely satisfied with your purchase you can return the unworn/unused item(s) to us within 14 days of receipt. However, any type of underwear cannot be returned once the delivery package is opened. It can only be returned if the package it is delivered in, is visibly untouched and/or unopened. We also provide you with the option to exchange the product for a different size, however all exchanges are based on stock availability.

If you have any questions regarding the returning of goods please look up the answers to the most frequently asked questions (FAQ) or email us for assistance: info@burcindagli.com.